Return Policy

1. Overview & Return Period

Our return policy is valid for 7 days from the date of delivery. Return requests submitted after this period may not be accepted, except where required by applicable law.

To qualify for a return, a book must be unused and in the same condition in which it was received, preferably in its original packaging. Proof of purchase or an order number is required.

2. Damaged, Defective or Incorrect Books

If you receive a damaged, defective or incorrect book, please contact us as soon as possible after delivery.

Share your order number and clear photographs or a short video showing the issue through WhatsApp so that we can review your request and guide you through the next steps.

Where the issue is verified to be our responsibility, we will discuss an appropriate resolution, such as a replacement or refund, subject to availability and applicable law.

3. Items Not Eligible for Return

A return or refund may be declined where:

• A book shows obvious signs of reading, use or handling beyond reasonable inspection.
• The book has been damaged, marked, written in or had pages or parts removed after delivery.
• The item is returned without prior approval or after the 7-day return period.
• The item is discounted or on sale, except where it is damaged, defective, incorrect or a refund is otherwise required by applicable law.

Each case will be reviewed fairly, taking into account the condition of the item and the circumstances of the return.

4. Refunds & Payment Methods

Once a returned item has been received and inspected, we will notify you through WhatsApp whether your refund request has been approved or declined.

Approved refunds will be arranged through an agreed payment method, depending on the original transaction and the information provided by the customer.

Refunds may be processed through:

• Easypaisa
• JazzCash
• Bank account transfer

Please provide the correct account or wallet details privately through our official WhatsApp contact. Processing time may vary depending on the payment provider or bank.

5. Late or Missing Refunds

If an approved refund has not arrived within the communicated timeframe, please contact us on WhatsApp with your order number and refund confirmation details. We will check the status and guide you accordingly.

6. Exchanges & Replacements

Exchanges or replacements are considered for books that arrive damaged, defective or incorrect. Please contact us on WhatsApp before returning the item.

Replacement availability depends on stock. If the same book is unavailable, we will discuss the available resolution with you.

7. Gift Orders

If a returned item was purchased as a gift, please contact us on WhatsApp with the order details. Any approved refund will normally be arranged with the original purchaser or through another mutually agreed method, subject to verification and applicable requirements.

8. Return Shipping

Books should only be sent back after our team has provided return instructions.

• For a change of mind or other customer-related return, return shipping costs are generally the customer's responsibility.
• If the return is due to our verified error or a book arriving damaged, we will advise you about the applicable return shipping arrangements.
• Please use a trackable courier service and retain your shipping receipt until the matter is resolved.

Delivery times for returned or replacement books vary according to the courier and destination.

9. Need Help?

For return requests, refund updates, damaged books or any questions about this policy, contact our team on WhatsApp.