Shipping policy
Shipping Policy – Maktaba Sultan e Alamgir
Last Updated: November 9, 2026
At Maktaba Sultan e Alamgir, we are committed to delivering your books safely and efficiently, whether you are ordering from within Pakistan or internationally.
1. Domestic Shipping (Within Pakistan)
- We deliver books to customers across Pakistan.
- Orders are dispatched through reliable courier services.
- Delivery time generally depends on the destination and courier service.
- Estimated delivery time is usually 2–5 working days after dispatch.
- Delivery may take longer in remote areas or during public holidays and unforeseen circumstances.
- Customers will be provided with tracking information where available.
2. International Shipping
We welcome orders from customers around the world, including the UK, USA, Canada, Australia, Europe and other countries.
- International orders are shipped directly from Pakistan.
- Shipping charges depend on the destination country, parcel weight and courier service.
- International shipping charges and delivery estimates are shared with customers through WhatsApp before dispatch.
- International orders are confirmed after the customer agrees to the shipping charges and completes the required payment.
- Delivery times vary depending on the destination, customs clearance and courier service.
For international shipping quotations, please contact us on WhatsApp: +92 321 4284784.
3. Shipping Charges
- Domestic shipping charges are calculated according to the applicable delivery rates.
- International shipping charges are calculated separately based on parcel weight and destination.
- Any additional customs duties, import taxes or clearance charges imposed by the destination country are the responsibility of the customer.
4. Order Processing Time
- Orders are generally processed within 1–3 working days after confirmation.
- Processing may take longer for large orders, bulk purchases or books that require special arrangements.
- Orders are not dispatched on public holidays or Sundays.
5. Order Tracking
Once your order has been dispatched, tracking details will be shared where provided by the courier company.
Customers can use these details to track their shipments directly through the courier service.
6. Delayed or Lost Shipments
Although we make every effort to ensure timely delivery, delays may occur due to courier operations, weather conditions, customs inspections, public holidays or other circumstances beyond our control.
If your shipment is delayed or you have not received your order within the estimated delivery period, please contact us so we can assist you.
7. Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address and contact number.
Maktaba Sultan e Alamgir will not be responsible for delivery issues caused by incorrect or incomplete information provided by the customer. Additional charges for re-delivery may apply.
8. Damaged or Missing Items
If your parcel arrives damaged or contains missing items, please contact us as soon as possible after receiving it.
Please share clear photographs or an unboxing video, along with your order details, to help us investigate and resolve the issue.
9. Contact Information
For shipping inquiries, delivery updates, international shipping quotations or assistance, please contact us:
Maktaba Sultan e Alamgir
Website: https://sultanislamicbook.com
WhatsApp: +92 321 4284784
Email: sultan.e.alam.ghir@gmail.com
Address: 7 Lower Mall, Marther Street, Opposite Gammy Shah, Urdu Bazaar, Lahore, Pakistan.
We appreciate your trust in Maktaba Sultan e Alamgir and look forward to serving you.